Responsibilities:
- act as the initial touchpoint for all ES and HR-related inquiries, providing timely and accurate assistance to employees,
- skillfully navigate ticketing systems to liaise with HR Administration, Payroll, and other relevant departments, ensuring effective communication and resolution of issues,
- co-create a comprehensive knowledge base aimed at addressing common queries, streamlining employee ES and HR experiences, and promoting self-service capabilities,
- efficiently handle Tier 1 tickets, ensuring prompt and precise processing of employee data and inquiries, with a meticulous approach to documentation and resolution follow-through,
- drive cross-team collaboration efforts to enhance service delivery, minimize response times, and boost overall operational efficiency in ES and HR support functions,
- conduct training sessions to onboard new hires and educate managers on ES tools and processes, fostering team competence and elevating service standards,
- proactively identify opportunities for process enhancement, leading initiatives to continuously improve operational workflows and optimize service quality within the organization.
Requirements:
- very good understanding of employee services and human resources policies and processes,
- 5 years of experience in a similar position,
- very good knowledge of English and Spanish (min. B2),
- knowledge of the French language would be an advantage,
- high level of attention to detail and accuracy,
- communication skills, excellent organization of work.
We offer:
- hybrid work model (2 days a week in the office in Warsaw),
- flexible working hours,
- private medical care, sport card, life insurance, annual bonus and other additional benefits,
- an international and friendly work environment in a fast-growing SSC.