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Nr ref. 17937/ 0

2nd Line Analyst – IT Services Desk

Lokalizacja: Warsaw

Wynagrodzenie: Attractive

O pracodawcy

Goldman Recruitment is a HR consultancy company that provides high quality Candidates for a variety of professions, with a particular specialization in the Finance sector. By utilizing Search & Selection and Executive Search methods we are able to quickly and efficiently locate and recommend Candidates with the required skills and talents.

 

For our Client, a financial company, we are looking for experienced Candidates who want to be a part of a process of creating new structures and teams for a position of:

 

2nd Line Analyst – IT Services Desk

Responsibilities:

  • to provide 2nd line technical support queries professionally and efficiently, maintaining a high degree of customer service,
  • to manage and resolve/fulfil in a timely manner all Incidents and Service Requests following agreed standards and procedures,
  • escalating issues to 3rd Line support teams where necessary,
  • providing support to 1st Line team members to help improve knowledge and service,
  • ensuring all Knowledge Base documentation is accurate, useful and up to date,
  • to work effectively and productively with 1st and 3rd line resolver groups,
  • management of tickets raised with 3rd party vendors or resolver group,
  • to document all calls on the call logging system (ITSM).

Requirements:

  • excellent Customer Service skills with the desire to exceed customer expectations,
  • to be able to work as part of a team,
  • strong knowledge of Microsoft based operating system with emphasis on Windows 7, 8, 10, and MS Server 2003/2008 R2/2012 R2/2016,
  • experience supporting IP networks (LAN, WAN, VPN),
  • knowledge of Microsoft Networking Services (DNS, DHCP),
  • knowledge of Virtualization (HyperV, VMWare ESX(i)),
  • experience of support and admin of Active Directory,
  • experience in troubleshooting of MS Office (2010, 2013, 2016, O365),
  • good understanding of PC hardware and software set-up
  • excellent written and spoken English.

Desired skills:

  • knowledge of IP phone system (MITEL), MiCollab,
  • experience of backup technologies (Evault, Veeam, Backup Exec),
  • knowledge of messaging system (Lync, Message Labs, Webex),
  • knowledge of MS Exchange 2007/2010/2013/Office 365,
  • experience of application packaging (MS SCCM),
  • experience of antivirus software (MS SXEP).

Qualifications (desired):

  • Microsoft Certified Technology Specialist or Microsoft certified Solutions Associate certification in Windows Server,
  • ITIL v3 Foundations.

The offer:

  • ground floor opportunity to join a fast-growing company,
  • full-time salary negotiable based on experience,
  • health insurance and gym membership,
  • sharp, motivated co-workers in a results-driven international environment,
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