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Nr ref. 17852/ 0

Head of BPO

Lokalizacja: Kraków

Wynagrodzenie: attractive

The Employer:

For our Client, BPO global leader with new office in Kraków, we are looking for a Candidate who is willing to be a part of international structures for a position of:

Head of BPO


  • Operational management of the BPO team,
  • ensure business continuity plans are in place for the BPO processes,
  • develop an effective support operations within the BPO business line,
  • managing action plans and controls, setting priorities and managing KPI’s,
  • providing leadership, support and development within members of a team,
  • contributes to monthly, quarterly and annually closings,
  • ensuring that outsourced processes meet their standards of quality and efficiency.
  • planning for growth over long periods of time,
  • development and maintenance of existing relationships with partners.


  • Experience in running similar structures,
  • fluent English (level C1),
  • familiarized with BPO/SSC environment,
  • excellent leadership skills and an aptitude for strategic thinking,
  • very good organizational skills, hands-on approach,
  • understanding of business cycles and issues,
  • strong business acumen and ability to build professional relationship,
  • ability to work and lead cross-border with different cultures.

The offer:

  • unique possibility to work on international projects,
  • possibility to create new structure,
  • opportunity of personal development in a multinational working environment,
  • real impact on the company future,
  • attractive benefits package - as a response to the needs of employee,
  • partnership with professionals, identified career paths including global opportunities.
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